- Conduct consultations with potential clients and collaborate with Regional Directors for a smooth enrollment transition.
- Respond to customer inquiries and company information; handle Spanish-speaker intake calls.
- Collect onboarding documentation, verify policy eligibility, and process authorization requests.
- Support insurance follow-ups, authorization issues, insurance switches, CentralReach profile setups, BCBA assignments, releases of information, and treatment requests.
- Built custom Gemini Gem Agents that cut client-file processing from 30+ minutes to 20 minutes.
- Exceed team goals and collaborate on customer service initiatives. Recognized for high productivity and creative problem solving.
Alma Vasquez · Client Services
Thoughtful support, creative solutions.
Experienced, bilingual professional with a passion for creative work. Currently supporting clients at Kyo — and teaching myself how to build websites.
How I work
What I bring to a team
I focus on the people on the other end of the process — new clients, Spanish-speaking families, teammates who need a cleaner handoff — and I look for better ways to get the work done.
Client consultations & onboarding
I conduct consultations with potential clients and collaborate with Regional Directors so new families get a smooth enrollment. I collect onboarding documentation quickly so services can actually start — not sit in a queue.
Bilingual English & Spanish support
Oral and written fluency in English and Spanish. At Kyo I handle Spanish-speaker intake calls. Earlier in my career I assisted Spanish-speaking customers and escalated incoming calls on a high-volume e-commerce team.
Insurance, authorizations & follow-through
I verify policy eligibility, process authorization requests, and support insurance follow-ups, switches, CentralReach profile setups, BCBA assignments, releases of information, and treatment requests. Detail work that keeps care moving.
AI-assisted operations
I built custom Gemini Gem Agents to extract data from client agreements, diagnosis reports, insurance cards, and authorization letters into CentralReach. Processing dropped from 30+ minutes to about 20 minutes per client — roughly 30% time savings, up to 104 hours a year.
Coaching, training & collaboration
I have coached a team of five, trained new hires on cancellations and escalations, and partnered across operations, inventory, and special projects. Recognized for high productivity and creative problem solving that leads to outstanding customer service.
Hello, I’m Alie
I’m Alma,
your next teammate.
Experienced and highly motivated professional with a passion for creative work. Skilled in communication, time management, collaboration, and problem solving, with a history of roles that require critical thinking and attention to detail.
A team player who uses the best tools available to focus on customer needs and solutions. Constantly learning new technology and teaching peers. Friendly, quick to learn, and always willing to take on new challenges.
Right now I am teaching myself web development. I also enjoy reading and drawing.
- Kyo
- CED
- Wells Fargo
- Party City
- PESTEC
Selected experience
A history of careful, people-first work.
- Managed front office operations, phones, and call routing; answered customer and internal email.
- Maintained accounting journals and ledgers; processed accounts receivable and customer accounts.
- Processed personal and business credit verifications, credit reports, approvals, and vendor credit references.
- Monitored customer satisfaction across products and services; helped solve existing concerns.
- Collaborated with a supervisor to train new team members.
- Assisted the Operations Department special projects team.
- Assisted Spanish-speaking customers and escalated incoming phone calls.
- Monitored, organized, and coached a team of five associates.
- Coordinated large-dollar U.S. shipments under tight time constraints; collaborated with products, receiving, inventory, shipping, and warehouse teams.
- Provided on-call technical assistance for production systems across facility locations.
- Monitored customer satisfaction and helped brainstorm solutions to existing concerns.
- Trained new team members on cancellations, amendments, and escalation procedures.
- Assisted with special projects from the Operations Department.
- Shared service information, company background, and philosophy with prospective clients and the public.
- Processed new client applications, opened accounts, and managed technician calendars for inspections and follow-ups.
- Composed weekly reports and attended a multi-line phone system with a complete inquiry log.
Selected impact
Built the tools I wished I had.
At Kyo I created custom Gemini Gem Agents to pull data from client agreements, diagnosis reports, insurance cards, and authorization letters straight into CentralReach — so onboarding spends less time on copy-paste and more time on people.
30%
Faster processing per client file
20 min
Down from 30+ minutes each
104
Hours saved per year
Skills & abilities
Practical strengths, still in motion.
Motivated and well-disciplined. I find joy in assisting others. Proven time management and organizational skills. Bilingual in English and Spanish. A team player with experience in online marketing and social media management — and a current student of web development.
A few things to know
Frequently asked questions
What kind of work does Alie do best?
Client-facing operations that need both warmth and precision: consultations, bilingual intake, onboarding, insurance follow-through, and the quiet systems that keep a team on time. She is at her best when a process is messy and a person is waiting.
Is she bilingual?
Yes. English and Spanish, oral and written. She currently handles Spanish-speaker intake calls at Kyo and has supported Spanish-speaking customers throughout her career.
What’s the Gemini Gem Agents project?
Custom AI agents Alie built to extract data from client agreements, diagnosis reports, insurance cards, and authorization letters into CentralReach. The work reduced processing from more than 30 minutes to about 20 minutes per client — around 30% time savings, up to 104 hours a year.
What is she learning right now?
Web development. She is teaching herself how to build websites, and she is interested in studying technology more broadly. Off the clock she reads and draws.
How can I get in touch?
Email alievas27@gmail.com or call 925-234-6032. A résumé download is available from the about section.
